Terms and Conditions

 1. I authorise Pawfect Tails to care for my dog whilst I am away. I will fill out all necessary forms and inform Pawfect Tails of any information I deem important regarding my dog.

2. I authorise Pawfect Tails to obtain any emergency veterinary care that may be necessary during the time spent with my dog. Every effort will be made to contact the owner prior to obtaining emergency care. I accept responsibility for any charges related to this emergency care. I also authorise Pawfect Tails to use an alternative veterinarian in the event my regular veterinarian is unavailable. 

3. I agree to compensate Pawfect Tails for any additional fees for providing emergency care, as well as any expenses incurred for unexpected visits, transportation, housing, food, or supplies. 

4. I understand I will be responsible for any medical expenses or damages resulting from an injury to the dog border or any other persons involved by the pet. I agree to cover Pawfect Tails in the event of a claim by any person injured by the dog. I accept full liability for any loss or damage caused by my dog whilst being walked. 

5. I agree to notify Pawfect Tails of any concerns/complaints within 24 hours of any appointments. 

6. I understand any misleading or false information may result in the termination of Dog boarding agreement.

7. All dogs must undertake a trial stay at Pawfect Tails prior to staying with us on a longer basis. We encourage trial stays so your dog is familiar and comfortable with their dog boarder. 

8. I understand I must state if my dog shows aggression in any way. I understand I must fully disclose any quality or characteristic problems that might make caring, for my dog unsafe. Pawfect Tails will not care for dogs that imperil their safety or others. 

                                                      Pawfect Tails Responsibilities 

9. Pawfect Tails agrees to provide the services stated in this agreement in a reliable, kind, and trustworthy manner. In consideration of these services and as an express condition thereof, the client specifically waives and relinquishes any and all claims against Pawfect Tails, its employees, or assignments, except those occurring from the negligence of the boarder. 

10. Pawfect Tails will abide by the Pet Industry standards and regulations at all times. 

11. Pawfect Tails will keep clients up to date on their dogs well being during their stay with us. 

12. Pawfect Tails will not let any dog off his/her lead unless the owner has given written consent. 13. If unforeseen circumstances occur when Pawfect Tails cannot attend to your dog's needs due to illness etc, you will be notified straight away and alternative arrangements may need to be arranged. 

14. Pawfect Tails is not responsible for damage sustained by your dog escaping because of a faulty lead/collar or a collar that is not properly fitted. 

15. Pawfect Tails will notify the owner if any incidents occur that may impact their dogs health.

16. The client must make sure the dog tag is up to date and provide one for the address and phone number of the dog boarder's address and phone number.

17. This agreement is valid for the assignment only. A new one must be signed for each assignment. Pawfect Tails reserves the right to terminate this agreement at any time, at its sole discretion. The client may terminate this agreement at any time with 72 hours notice before the booked date. 

18. All of the client's dogs' belongings will be returned to them at the end of their stay with us. 

19. The client will inform their vet of their absence and give details of who is looking after their dog. 

20. Pawfect Tails agree to love and care for your dog whilst you are away or at work. 

21. Your dog must be in a clean and groomed condition and with up-to-date vaccinations, de-flea, and anti-worming treatments. 

                                                                   Emergency Care 

22. In case of an emergency the dog boarder will contact the owner using the phone numbers on the introduction forms. The owner will then instruct the dog boarder on their next action. If for whatever reason the dog boarder cannot make contact with the owner the emergency number from the introduction forms will then be called. If no contact is made Pawfect Tails will then be authorised to transport your dog to their requested veterinarian practice and seek medical care. All costs will be covered by the owner. 

23. Any extra supplies that are needed will be the responsibility of the client and Pawfect Tails should be reimbursed along with a fee for time.

                                                                 Cancellation Policy 

24. 72 hours notice must be given for any dog boarding assignment. Anything less will require full payment to Pawfect Tails 

                                                                         Payment 

25. Invoices will be sent the day after collection and must be paid in full within 7 days to Pawfect Tails. This can be done by bank transfer or cash can be dropped off on the day of collection.  

                                                                     Referral Scheme 

26. If you refer a friend you both get 10% off your next booking, just be sure to let us know when you do refer someone. Only one referral per assignment. 

                                                         Unspayed/Unneutered Dogs 

27. If your female dog is unspayed we are unable to look after them during their season and up to 3 weeks after their season ends. Please inform us when booking. We are unable to look after any in tact male dogs after a year of age, if medical castration has been opted for, proof must be shown before the stay.